The HellasCart Free plan is provided at no cost and is not subject to billing, refunds, or cancellation fees. You may stop using the Free plan at any time by deleting your account or contacting support@hellascart.gr.
Paid plans grant access to additional features, limits, and capabilities as described on our pricing page. Paid plans are billed in advance, either monthly or yearly, depending on the billing cycle you select at checkout or renewal.
Monthly subscriptions renew automatically every month on the same calendar date as your original purchase, unless cancelled beforehand. Yearly subscriptions renew automatically once per year and are billed at the discounted annual rate shown at the time of purchase. You will be notified by email before each renewal where required by law.
You may cancel your paid subscription at any time from your account dashboard or by emailing support@hellascart.gr. Cancellation stops future renewals; it does not automatically refund the current billing period unless you qualify under the refund eligibility rules below. Following cancellation, your store will remain active until the end of the current paid period, after which it will be downgraded to the Free plan (subject to Free plan limits).
You may request a full refund within fourteen (14) calendar days of an initial paid plan purchase, in line with EU consumer "right of withdrawal" rules for digital services, provided you have not substantially used the paid features during that period. Refund requests for subscription renewals (i.e. after the first 14 days, or for any subsequent renewal) are evaluated case-by-case and are not guaranteed.
Refunds are not provided in the following cases:
If you paid by bank transfer, approved refunds are returned to the same bank account used for payment. Bank transfer refunds may take additional time to process (typically 5–10 business days) due to standard banking procedures.
If you paid via Stripe or PayPal, approved refunds are issued back to the original payment method through the respective payment processor. Processing times depend on Stripe's or PayPal's own policies and your card issuer or bank, and may take several business days to appear on your statement.
To request a cancellation or refund, please email support@hellascart.gr with your account email, store name, and the reason for your request. We aim to respond to all refund and cancellation requests within 2–3 business days.