Contact Support
Help Center · v1.0

HellasCart Help Center

Everything you need to build and run your online store.

Read the Quick Start Launch Checklist

Browse by topic

Getting Started

Dashboard

Your store at a glance — statistics, recent orders and quick actions.

4 min read Beginner
Storefront Design

Theme Customize

Choose, activate and personalise the look of your storefront.

7 min read Intermediate
Store Configuration

Store Settings

Logo, favicon, company & contact details, SMTP and payments.

8 min read Beginner

Staff, Roles & Permissions

Give your team their own logins with the right permissions.

5 min read Intermediate
Catalog

Products

Create products, variants, pricing, images, stock and SEO.

9 min read Intermediate

Categories

Organise your catalogue with parent and sub-categories.

4 min read Beginner

Brands

Add the makers of your products so customers can filter by brand.

3 min read Beginner
Orders & Customers

Orders

View, process, invoice and refund your orders.

6 min read Beginner

Customers

Understand your buyers — profiles, addresses and activity.

4 min read Beginner

Shipping

Zones, methods, rates and parcel tracking.

6 min read Intermediate
Marketing & Insights

Marketing

Coupons, flash sales, newsletters, wishlists and cart recovery.

6 min read Intermediate

Reports

Sales, revenue, products, customers and stock insights.

5 min read Beginner
Tools

Migration Center

Import an existing WooCommerce store into HellasCart.

8 min read Advanced

POS — Point of Sale

Sell in person with the same catalogue and shared stock.

6 min read Intermediate

CMS — Pages, Blog & Menus

Pages, blog posts, menus, FAQs and contact messages.

6 min read Beginner
Account & Support

Plans & Billing

View your subscription, upgrade, renew and see invoices.

4 min read Beginner

Helpdesk — Support Tickets

Open tickets, reply, attach files and track status.

3 min read Beginner
Go Live

Launch Checklist

Everything to tick off before you open your store to the public.

5 min read Beginner

Still need help?

Our team is one message away. Open a support ticket from your dashboard and we will get back to you fast.

Contact Support